00654naa#a2200181#i#450# EN\RIOR\bibl\69051 20241109045732.6 2409-6024 20230805b2023####ek#y0engy0150####ca RU Business analysis for developing effective ITSM solutions using a stakeholder approach Journal article Moscow Publishing Center RIOR 2023 8 с. Journal article local Экономика. Народное хозяйство. Экономические науки. 33 Kazakova Nataliya Aleksandrovna Kim Nikita Vyacheslavovich riorpub.com