00654naa#a2200181#i#4500001001900000005001700019011001400036100004100050102000700091200010800098210004100206215001000247608002700257675010300284700003700387700003200424856001600456EN\RIOR\bibl\6905120241123202323.6##a2409-6024##a20230805b2023####ek#y0engy0150####ca##aRU1#aBusiness analysis for developing effective ITSM solutions using a stakeholder approacheJournal article1#aMoscowcPublishing Center RIORd2023##a8 с.##aJournal article2local##aЭкономика. Народное хозяйство. Экономические науки. 33#1aKazakovagNataliya Aleksandrovna#1aKimgNikita Vyacheslavovich4#ariorpub.com