00630naa#a2200181#i#450# EN\RIOR\bibl\17341 20241128220021.4 2409-6024 20170725b2017####ek#y0engy0150####ca RUS RU MANAGING THE CUSTOMER SERVICE OF THE CREDIT INSTITUTION: ANALYSIS OF STRUCTURAL AND OPERATIONAL ELEMENTS Journal article Moscow Publishing Center RIOR 2017 10 с. Journal article local Общие вопросы экономических наук. 06.01 grnti Novokreshchenova Olga Aleksandrovna riorpub.com