00630naa#a2200181#i#4500001001900000005001700019011001400036100004100050101000800091102000700099200012600106210004100232215001100273608002700284686008000311700004100391856001600432EN\RIOR\bibl\1734120241128220444.4##a2409-6024##a20170725b2017####ek#y0engy0150####ca0#aRUS##aRU1#aMANAGING THE CUSTOMER SERVICE OF THE CREDIT INSTITUTION: ANALYSIS OF STRUCTURAL AND OPERATIONAL ELEMENTSeJournal article1#aMoscowcPublishing Center RIORd2017##a10 с.##aJournal article2local##aОбщие вопросы экономических наук. 06.012grnti#1aNovokreshchenovagOlga Aleksandrovna4#ariorpub.com