TY  JOUR
TI  Business analysis for developing effective ITSM solutions using a stakeholder approach
KW  business analysis
KW  IT sector
KW  ITSM solutions
KW  development and implementation algorithm
KW  efficiency
KW  business requirements
KW  stakeholder approach
JO  Russian Journal of Management
AU  Kazakova, N.A.
AU  Kim, N.V.
PY  2023
IS  11
PB  Publishing Center RIOR