%0 Journal Article
%T Business analysis for developing effective ITSM solutions using a stakeholder approach
%A Kazakova, N.A.
%A Kim, N.V.
%K business analysis, IT sector, ITSM solutions, development and implementation algorithm, efficiency, business requirements, stakeholder approach
%J Russian Journal of Management
%D 2023
%N 11
%P 8
%I Publishing Center RIOR